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Return Address

UPDATED : 12/05/2021 01.30 AM

Customers can contact Yoins to apply return within 30 days from the date of received item(s) except the Non-Returnable items.


For return address, Yoins offers 6 warehouses to return items. Once the return application was approved by Yoins, an email with return address and return instruction will be sent to your registered email of Yoins.

For United States customers, we are happy to announce that you can apply free return with prepaid shipping labels, exclude the United States Unincorporated territories.

For United Kingdom customers, from October 26th, 2018, you can return the parcel to Yoins UK warehouse, but please note that the customers shall bear the return shipping fee once return happened except that Yoins sent wrong or defective items.

For Canada customers, you can return the parcel to Yoins US warehouse, but please note that the customers shall bear the return shipping fee once return happened except that Yoins sent wrong or defective items.

For 25 European countries customers , from November 25th, 2020, we are happy to announce that you can apply free return with prepaid shipping labels.

(These 25 European countries include AustriaBelgiumCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIreland、ItalyLatviaLithuaniaLuxembourgMaltaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpainSweden.)


Other European customers except for the 25 countries, from November 25th, 2020,you can return the parcel to Yoins France warehouse, but please note that the customers shall bear the return shipping fee once return happened except that Yoins sent wrong or defective items.


For Australian customers, from August 27th, 2019, you can enjoy the free return with the prepaid shipping labels to Yoins Australian warehouse.


For other countries' customers, you will still need to return parcel to Yoins’s warehouse in China. Please note the customers shall bear the return shipping fee once return happened except that Yoins sent wrong or defective items.


As International orders have a different return process so please contact us via email before start a return. Our representative of the customer service will get back to you within 24 hours.


We recommend that all returns could be sent via a trackable shipping. Keep the Return Tracking Number and return receipt to ensure that the package will be returned to our warehouse. Yoins.com does not accept C.O.D.(Cash on delivery) return.


Notes:

1. Before you return any items, please contacts us firstly so we could assist you and provide the return instruction.

2.Please note that the item(s) must be returned with all of the bar-code tags intact. All returned items must be in a brand-new condition, unused, unwashed and put in the original packages with the correct bar-code.

3. Any pair of shoes returned to Yoins shall not be worn and must be returned in their original box too.

4. Please only return the items which have been approved by our customer service team, and avoid to return more items or fewer items before providing the new return information to us.

5. If you want to return the items of several orders in one parcel, please print out the attachment of the return label for all the returned orders, and then put them into the return package.

For United states and Australian customers, besides attaching the prepaid return label on the outside package, the prepaid return labels of the other orders also need to be put into the package.

If the above requirement can not be met, the refund or exchange can not be operated smoothly.


If have any questions, please feel free to contact our customer service.

Here are the service entrances: Messenger / Live chat / Email / Call us(001-3235701860).



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