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Return Conditions

UPDATED : 31/08/2020 05.40 AM

Customers can contact us within 30 days from the date of receiving item(s) except the Non-Returnable items. If you have received defective or damaged, wrong size or wrong product, please email us immediately.


On Yoins' duty:

1. Yoins will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.

Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.


On customer's duty:

1. Incorrect order (size of the item):

If the customer has ordered an incorrect size or product, we can also manage return/exchange for them.


2. Unwanted or unsatisfied items:

If the customers decide that they no longer want the item, they can apply a return for refund or exchange. Please note the items should be on brand new items, unworn, unwashed and unused if customers need to return to us.


Note: On customer's duty, customers will be responsible for paying the return shipping fee and then we can arrange an exchange or refund(not include the original shipping fee).


Non- returnable items:

We will not accept returns under the following conditions:

1. Items out of the 30 days warranty time-limit.

2. Washed, worn, used or misused items.

3. Due to hygiene reasons, we cannot offer refunds or exchange on Accessories, Jewelry, Earrings, Sexy Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Nightwear, Activewear unless the items are visibly defective.


Note:

1. Please note that the item(s) must be returned with all of the barcode tags intact. All returned items must be in a brand-new condition, unused, unwashed and put in the original packages with the correct bar-code.

2. Any pair of shoes returned to Yoins shall not be worn and must be returned in their original box too.

3. Please only return the items which have been approved by our customer service team, and avoid returning more items or fewer items before providing the new return information to us.

4. If you want to return the items of several orders in one parcel, please print out the attachment of the return label for all the returned orders, and then put them into the return package.

For United states and Australian customers, besides attaching the prepaid return label on the outside package, the prepaid return labels of the other orders also need to be put into the package.


If the above requirement can not be met, the refund or exchange can not be operated smoothly.


If have any questions, please feel free to contact our customer service.

Here are the service entrances: Messenger / Live chat / Email / Call us(001-3235701860).






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