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Return & Exchange

UPDATED : 19/11/2020 11.44 PM

Customers can contact us within 30 days from the date of receiving item(s) except the Non-Returnable items.

Please view our return policy here:

https://www.yoins.com/Yoins-Return-Conditions-a-111.html


If you have received defective or damaged, wrong size or wrong product or not satisfied with the product, you could email us immediately.

With these information in your email, you will get the solutions faster:

1. The order number & items SKU/name

Simply tell us the order number & item SKU/name you need to return.

2. The reason and some photos with the item and parcel

Tell us the reason and show some pictures to help us offer the best solution, photos contain the shipping label, external packaging label and tag size of this item,

--For size issue items

Could you please describe the details of the size problem? Please tell us which part (Bust/ Hip/ Waist/ Shoulder or Clothes Length/ Sleeves Length) is big or small for you, so that we could provide the better products in the future.


3. Tell us the solution you prefer.
You would like to refund/resend/exchange......

Note: All returns must first be approved by our customer service team.


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