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What privilege for customer after purchasing the shipping insurance?

UPDATED : 04/05/2020 12.14 AM

Free refund or resend

After the customer purchased shipping insurance, Yoins will provide a refund or resend service if the items have been confirmed it was lost or damaged.


If the order was split after placed, the customer still can enjoy a refund or resend in each sub-order if the items have been confirmed it was lost or damaged.


If the items are split into two or more orders on the checkout page due to the different warehouse or different inventory status, customers should pay the shipping insurance for each order in order to get a refund or resend when there is/are the damage or missing items.


Importance note:

If anyone item of the order was shipped, the original shipping insurance is non-refundable.


If have any questions, please feel free to contact our customer service.

Here are the service entrances: Messenger / Live chat / Email / Call us(001-3235701860).


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